Shipping & Deficiency Policy

1. Scope of the Policy

This policy applies to all products and services purchased through our platform (yorastro.com).

2. Shipping Policy

2.1 Shipping Locations: We deliver within India and select international locations.

2.2 Shipping Charges:

• Displayed during checkout.
• Free shipping may be available based on promotions.

2.3 Delivery Timeline:

• Domestic: 5-7 business days.
• International: 10-15 business days.

2.4 Order Tracking: Tracking details will be shared via email/SMS.

2.5 Packaging: Secure packaging to prevent damage.

3. Deficiency Policy

We address issues related to:

• Delayed delivery.
• Damaged or defective products.
• Missing items.

4. Reporting a Deficiency

4.1 Timeframe: Report issues within 7 days of receipt.

4.2 How to Report:

• Email: support@yorastro.com
• Phone: +91 729-092-7859
• Contact Form on our website.

5. Resolution Process

5.1 Damaged or Defective Products: Replacement or refund as per your preference.

5.2 Missing Items: We ship missing items at no extra cost.

5.3 Delayed Delivery: Compensation for significant delays.

6. Exclusions

Not covered under this policy:

• Incorrect address by customer.
• Damage after delivery due to mishandling.
• Delays due to force majeure (natural disasters, pandemics, etc.).

7. Cancellation of Shipping

7.1 Pre-Shipment: Cancellations allowed before shipping.

7.2 Post-Shipment: Cancellation not allowed; return/refund requests can be initiated.

8. Updates to This Policy

We reserve the right to update this policy. Changes will be posted on our website.

9. Contact Us

• Email: support@yorastro.com
• Phone: +91 729-092-7859
• Address: Plot No. - B-115 Sector -2 Noida, 201301